General Contracting Conditions and use of Locker in the City lockers

These General Contracting Conditions are effective to all the contractual relationships created between City Lockers (thereafter referred to as “the Supplier”) with a buyer (thereafter referred to as “the Customer”), through the website and the City Lockers App. They define the terms of booking, payment, delivery and management of any returns of the Services ordered by the Customers.

The website and the smartphone application (ios – android) offer services of luggage storage and other objects via the internet. These general contracting conditions are applicable only to the online bookings made by the Customer and paid online as part of the online booking system.

How to rent through the website and the City Lockers App.

Conditions required before the lease

The Customer wholly accepts the terms and conditions together with the frame provided for this purpose. If the terms and conditions are not accepted by the Customer, it is operationally impossible for the lease to continue. By choosing one or more drawers, the Customer implicitly recognizes that the Customer has received all the necessary information regarding the nature and the elements of this service.

The Customer needs to be at least 18 years old, legally able to be contracted with and use this website according to the applicable Accreditation Rules, valid on the date of confirmation of the booking. The Customer certifies the accuracy of all the information contacted to City Lockers as part of his booking and as such the Customer consents that City Lockers will in no way be liable for any action or claim of third parties regarding any illegal or fraudulent use of the Customer’s data from another person relating to the use of the Services.

Online Lease Process

The Customer completes online the obligatory fields of the electronic leasing form.
The Customer certifies or rectifies or amends or confirms the details provided and validates or stops the leasing.
The Customer accepts with no proviso the terms and conditions of the City Lockers website.
The Customer confirms its booking by updating and confirming the payment details that the Customer has chosen. The safe payment options are:
- credit cards
- via VIVA payments
Payment with cash is in no way permitted.
The contract signed electronically between the Customer and the Supplier becomes firm and final.

Sending passwords to lock-unlock

City Lockers sends an e-mail and SMS confirming the lease with a PIN code which is necessary for the entrance to the store and the use of the lockers. This e-mail and SMS is sent to the email address, to the mobile number and the application that the Customer provides through the electronic account.

Amendment, transfer or cancellation of the leasing

The Customer is responsible for the information provided and certifies the accuracy of the information before confirming its leasing. The Customer is informed that any leasing which is confirmed is no longer amendable. The booking is not amendable and not transferable to another person or to another City Lockers store.

Withdrawal and refund

The Customer is informed that he has no right of withdrawal, which has explicitly resigned in view of the service in question, and the booking is not refunded except in cases of force majeure.

Force Majeure Event

Force Majeure means an event, as defined from the applicable law, like a natural disaster or an important political event (war, etc) which is proven to be, in the light of its conditions, unpredictable and external that makes the contract impossible to be completed.

Codes of leasing

The booking through the email address and SMS that is sent by City-Lockers with the codes of leasing is the leasing-contract. No other document will be sent to the Customer.

Economic Terms

The Services are provided in accordance with the applicable coefficients to the website and the Supplier’s application. The prices are in euros. The prices are firm and will not be revised during the applicable period, as stated in the website and the application. However, the Supplier reserves the right, after this period to amend the prices at any time.

If the price cannot be calculated in advance, the Supplier undertakes the responsibility to provide the price calculation and in some cases, additional charges for shipping, delivery, post or any other possible charges might arise. If those charges cannot be calculated in advance, the Supplier informs the Customer for any possible charges according to the applicable law.

Prices are inclusive of VAT, which is valid the day of the leasing.

The payment of the leasing is online via a secure payment system, credit card via VIVA payment system. The request for leasing is considered final, provided that the Customer submits it. Any declination of payment – howsoever arising – results in the final cancellation of the leasing. City Lockers is not considered responsible and the leasing will not be complete.

The Customer recognizes that the data stored from City-Lockers as part of its reservations done through the website are the proof of receipt.

Supply of the service

The Services, after the leasing request from the Customer, will be provided after the final confirmation, according to the present Terms and Conditions, to the email address chosen and defined by the Customer during the order to the website and the application, without any changes to the lockers and dates after the final confirmation of the reservation.

The Supplier undertakes the obligation to provide the Services on its best efforts basis, as requested by the Customer within the deadline defined above.

If the requested Services are not provided within the given period, after the date defined above, for whatever other apart from force majeure or from liability of the Customer, the sale may be resolved after a written request from the Customer. The amount paid by the Customer will be refunded the latest within fourteen days from the day of the termination of the contract, excluding any compensation or retention.

Terms and General Conditions of Use and Storage

  • Maximum leasing of 5 lockers/per person/per day.
  • Available 24/7.
  • Available to the website and the application 24/7.
  • Minimum payment for use of the service (TOP APP) is 5 euro.
  • Minimum charge is the daily charge per locker size.
  • Possibility of extending the leasing for another 24hours, available through the website and the application.
  • Possibility of leasing for many consecutive days: please contact us.
  • Animals are not permitted to any locker or City Lockers store.
  • Smoking is not permitted to any City Lockers site.
  • Use of City Lockers is permitted to anyone above 18 and to children accompanied by an adult.
  • Perishable goods cannot be stored.
  • The sizes of the lockers are large, medium and small: α) 966 cm x 546 cm x 883 cm, β) 626 cm x 446 cm x 883 cm, γ) 286 cm x 446 cm x 533 cm retrospectively.
  • It is the Customer’s responsibility to ensure the size and weight of the luggage before any leasing to the website.
  • It is also the Customer’s responsibility to ensure that:
  • The door of the locker is closed before exiting City Lockers.
  • The luggage is secure (with a code or lock) and tagged (tag with the name and the contact details of the Customer).
  • The Customer undertakes the risk himself to store valuable objects; City Lockers will not be liable for compensation in case of theft.
  • There are no animals in the luggage.
  • Nothing will be left in the locker when leaving the storage area of City Lockers.
  • Customer will not store ammunition, drugs and any other objects or substances, the possession, use, sale or purchase of which might pose at risk City Locker’s or third parties goods at risk or is a criminal offence under the provisions of the Greek Penal Code.
    The Customer remains liable for the luggage and its content. It is the Customer’s responsibility not to leave in the locker any personal identifications or necessary travel documents. The Customer recognizes that he has taken all the necessary precautions in order not to lose any necessary for his travel documentation. Otherwise, City Lockers will in no way be considered responsible for any loss of documentation of the Customer.

For security purposes, any objects or luggage that have been forgotten/found and have not been requested, will be stored for five days in a storage area by City Lockers and after this period will be destroyed. The visitors will be able to enter and exit the storage area 24/7 provided that they hold the appropriate leasing. In case of any issues, please contact us at 2310 943 720.

In case of a forgotten object, all the charges are borne by the Customer and the amount will be paid in advance. Minimum amount is 25 euro, excluding any postage charges; those charges depend on the weight, the destination and the way of postage.

In no way will City Lockers be liable for any destroyed or stolen luggage that occurred during the shipping and for any luggage that did not reach their destination.

Although, City-Lockers uses all the possible means for the protection and assurance of City-Lockers premises, in case of theft/burglary/forgotten object, City-Lockers denies any liability. 

City-Lockers will take any action it deems necessary in case of misuse or deterioration of the lockers available to its customers.

The lockers are equipped with a system able to detect if the lockers have been fully released.


Booking schedule and operating procedure


City-Lockers are open 24 hours a day, 7 days a week. Before the 24-hour reservation expires, the Customer, with his / her own care, removes his / her items and luggage from the locker. If for any reason they do not remove their luggage from the locker and they remain in the locker for more than the 24 hours’ reservation, the Customer will be charged extra. In order to recover his property or to extend the lease - depending on availability - the Customer will visit the website in order to follow the releasing procedure:

  • Either to renew the leasing for an extra day (depending on the lockers available)
  • Either to recover his property from the next day with the extra charge.


Every locker that has not been vacated at the expiration of the leasing, and the releasing procedure has not yet taken place, or the leasing period has not been extended, will be emptied with City-Lockers’ care and the Customer’s luggage and property will be stored in a secure area, specifically made for this purpose from the Supplier, to a maximum period of five (5) days. After this period, the luggage will be destroyed on behalf of the Customer.

Refunds are made by paying 50 € administrative and handling fees plus 25 € / day as a storage fee. The timetable for this will be determined by City-Lockers.

After the 5-days period and if nothing is heard from the owner, any luggage can be destroyed. City-Lockers are not living or waiting areas.


City-Lockers’ Liability

City-Lockers will not be held liable for any negligence or non-execution of reservations if this is due to force majeure or responsibility of the Customer. In addition, City-Lockers cannot be held responsible for fraudulent use by third parties, the identity or payment methods of the Customer.

It is the responsibility of the Customer to verify the accuracy of the information provided at the final stage of the leasing, including the country code + mobile number and e-mail address. City-Lockers cannot be held liable for any consequences caused by the temporary unavailability of the website or potential connectivity problems of the customer's equipment (computers, mobile phone) and the City-Lockers website during the request or confirmation of the reservation.

No claim or refund will be acceptable if the customer does not fill correctly the leasing form.

According to the law and with no extra charge, the Supplier warrants the repair of any defect or damage, design defect or performance of the Services under the terms and conditions set out in the Appendix of the General Contracting Terms of Sale.

In order to claim his / her rights, the Customer must inform the Supplier in writing of the existence of any defects or defects of compliance from the provision of the Services.

The Supplier will return or correct (as much as possible) the services that are deemed defective as soon as possible after the defect has been ascertained by the Supplier. The refund is processed by credit to the Customer's bank account or by check.

The Provider's warranty is limited to those reimbursements actually paid by the Customer and the Supplier cannot be held responsible for any failure or delay.

The Services provided through the Provider's website comply with the regulations applicable in Greece and in the European Union.

For any questions regarding the services, you can contact us from 09.00 to 17.00 for any information and / or subscription number on the City-Lockers website.


General Provisions


Force Majeure. For all of the Supplier’s obligations set out in these General Terms and Conditions, the Supplier shall not be held liable for delays or non-executions without any error or negligence on his part or in case of force majeure, as defined in accordance with the applicable legal provisions.

There is no resignation. The fact that one of the Parties does not impute to the other Party a breach of its obligations set forth in these General Terms and Conditions of Sale cannot be regarded in the future as a waiver of that obligation.


Invalidity of a provision. In the event that an essential part of these Terms and Conditions is found to be invalid, then the General Terms and Conditions become invalid as a whole, in the event that the provision in question disputes the general meaning of these terms. In case a clause of these General Terms of Sale, which is considered to be non-significant, is declared void, the Parties will endeavor to negotiate an economically equivalent clause.


Dispute Resolution

These General Terms and Conditions are governed by Greek law.

They are written in Greek and in English. If translated into one or more foreign languages, only the Greek and English texts will apply in case of a dispute.

The Customer is informed that in any case he can resort to any alternative dispute resolution (compromise, for example) in case of a dispute. Any disputes that may arise as to the validity, interpretation, performance or non-execution, suspension or termination of these General Terms and Conditions of Sale may be subject, in particular, to dispute settlement and compromise between the parties.

Τhis procedure is confidential. Conciliation will be applied to a single mediator. Conciliation cannot be extended beyond one (1) month from referral to the mediator. The costs and fees of mediation are borne by half of each party. In the absence of a solution through an alternative dispute resolution method, any dispute relating to the existence, validity, interpretation, execution and fulfillment of these General Terms and Conditions of Sale (or any of these terms) will be the sole jurisdiction of the competent courts according to the provisions of common law.


Pre-contractual notification / acceptance of customers


The Customer acknowledges that he/she has been informed before placing the order, in a legible and understandable manner, of these Terms of Sale and of all the essential information and data, in particular: (i) the essential features of the service, taking into account the means of communication for the service, (ii) the price of the service and related costs (for example delivery costs), (ii) the direct execution of the contract, the date or period for which the service provider undertakes to provide the service, (iv) information related to the identity of the Supplier, as for example the Supplier’s address the phone number and its activities, if they are not related to the Services, (v) information on the legal and contractual safeguards and how they are implemented; (vi) the functionality of its digital content and in particular its malfunction(viii) information on the right of withdrawal (not applicable in the case in question), the cost of returning the product (not applicable to the nature of the Service), expiration terms and other important contractual terms.